Client Service Agreement

This Client Service Agreement (the "Agreement") governs the relationship between the Client and In-House Receivable Services Ltd., doing business as IRS Collections ("IRS"), operator of the Duezy platform. Electronic acceptance through the Duezy platform constitutes a valid and binding agreement.

1. Engagement of Services

The Client confirms it is retaining IRS in connection with a litigation or civil matter, and that it has lawful standing or authority to pursue the underlying claim or to retain third-party service providers in connection with that matter. Where the Client is a creditor, insurer, subrogated party, agent, or counsel acting on behalf of an underlying creditor or other party, the Client confirms it holds the authority necessary to engage IRS on that party's behalf, and that this Agreement applies to all matters placed in connection with that party's claim.

This Agreement governs the overall relationship between the Client and IRS. Specific services are provided under the Service Schedule(s) attached to or referenced within this Agreement, each of which may be added, updated, or supplemented from time to time without requiring a new master agreement.

2. Schedule A — Debt Recovery Support Services

Where the Client retains IRS for Locate and Financial Verification Services, the Client appoints IRS as its authorized collections agent for the purpose of locating debtors, verifying financial and asset information, and providing recovery assistance in connection with the recovery of a valid and legally enforceable debt owed to the Client or the Client's creditor client.

The Client warrants that any account submitted under this Schedule represents a valid, legally enforceable debt. Prior to any service being rendered, the Client agrees to provide IRS with supporting debt documentation. Acceptable documentation includes but is not limited to: a Notice of Civil Claim, Statement of Claim, Default Judgment, Certificate of Judgment, or a written statement of account on law firm or creditor letterhead setting out the amount owing and the basis of the debt. IRS reserves the right to decline any submission where adequate documentation has not been provided.

Services under this Schedule are performed by IRS using its own methods, tools, and resources as a licensed collection agency, in pursuit of the debt identified in the supporting documentation.

3. Additional Service Schedules

The Client may retain IRS for additional litigation support services, including but not limited to process serving, court filing, and title or records searches, each governed by its own Service Schedule. These services are provided under the general engagement in Section 1 and are not dependent on or subject to the collections agent appointment in Schedule A, unless the underlying matter also involves a Schedule A engagement.

Schedule B — Process Serving Services

Where the Client retains IRS for process serving, IRS will effect service of documents provided by the Client on the intended recipient(s), in accordance with the applicable rules of civil procedure for the jurisdiction in which service is to be performed. IRS will provide the Client with an affidavit or proof of service upon completion.

Schedule C — Court Filing Services

Where the Client retains IRS for court filing services, IRS will file documents provided by the Client with the applicable court or registry on the Client's behalf, and will provide confirmation of filing to the Client upon completion.

Schedule D — Title and Records Search Services

Where the Client retains IRS for title or records search services, IRS will conduct the requested search(es) and provide the results to the Client. The Client is responsible for determining the sufficiency of the results for its intended purpose.

4. Fee Structure

Services provided under this Agreement are rendered on a time and disbursement basis at IRS's prevailing rates, as set out in the applicable Service Schedule or rate card. IRS's fees are invoiced separately and are not contingent on the outcome or recovery of any matter. Where IRS provides services under Schedule A, IRS does not collect or hold funds on behalf of the Client; any funds recovered in connection with a referred account are to be directed by the Client's own processes, not through IRS.

5. Signing Authority

The individual executing this Agreement confirms they are duly authorized to bind the Client. Where the Client is a creditor, insurer, subrogated party, agent, or counsel acting on behalf of an underlying creditor or other party, the Client confirms it holds authority from that party to engage IRS and that this Agreement applies to all matters placed on that party's behalf.

6. Confidentiality

Each party agrees to maintain the confidentiality of information disclosed by the other party in connection with this Agreement and to use such information solely for the purposes of performing or receiving services under this Agreement. This obligation survives termination of this Agreement.

7. Term and Termination

This Agreement remains in effect until terminated by either party on written notice. Termination does not affect the completion of matters already placed with IRS prior to the effective date of termination, nor does it affect any obligations that by their nature are intended to survive termination.

8. Limitation of Liability

IRS's liability under this Agreement, however arising, is limited to the fees paid by the Client to IRS for the specific matter giving rise to the claim. IRS is not liable for indirect, consequential, or special damages.

9. Governing Law & General

This Agreement applies to all current and future matters placed by the Client during the term of this Agreement. Electronic acceptance through the Duezy platform constitutes a valid and binding agreement. IRS is authorized to communicate with the Client via email for account updates, statements, and service notices.

Contact

Duezy (operated by In-House Receivable Services Ltd. / IRS Collections)
800–525 West 8th Ave
Vancouver, BC V5Z 1C6
Email: info@duezy.ca
Phone: 1-877-282-0197 (Mon–Fri, 9:00 AM – 5:00 PM PT)